Your privacy is very important to us. We take the utmost care and concern for your privacy while you’re shopping on our site.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Mighzal Alarab (mighzalalarab.com) is operated by Alaqeeq Althahabi Company for Wholesale and Retail Trade (“we”, “us”, “our”). By using our website, you agree to the practices described in this policy.

1. Information we collect

Information you give us

• Account details: name, email address, phone number and password when you register.
• Order details: billing and shipping name, address, country, phone number, email address, the products you buy and any order notes.
• Communications: messages you send us by email, WhatsApp, phone, social media or contact forms, and product reviews you submit.
• Loyalty and wishlist: reward points earned and redeemed, and products saved to your wishlist.

Information collected automatically

• Device and browser type, IP address, approximate location (country/city), language and currency preferences.
• Pages viewed, products browsed, items added to cart, the website or ad that referred you, and how you interact with the site.
• This information is collected through cookies and similar technologies (see Section 4).

Payment information

We do not store your full card details. Card and online payments are processed securely by our payment partners (see Section 3).

2. How we use your information

• To process, confirm, deliver and support your orders, including returns and exchanges.
• To create and manage your account, wishlist and loyalty points.
• To contact you about your order by email, SMS, phone or WhatsApp.
• To send you offers, new arrivals and promotions, where you have agreed to receive them (you can opt out at any time).
• To show prices in your local currency and improve your shopping experience.
• To measure and improve our website, products and advertising.
• To prevent fraud, keep our website secure, and comply with legal obligations.

3. Payments

We offer the following payment methods:

• Tap Payments – for KNET, credit/debit cards and other online payments. Your payment details are entered on, and processed by, Tap’s secure systems.
• Tabby – buy now, pay later. If you choose Tabby, Tabby will collect and process the information it needs (which may include identity and credit checks) under its own privacy policy.
• Cash on delivery – no payment information is collected online.

Payment data is encrypted during transfer. We receive only limited information from our payment partners, such as confirmation of payment, the payment method used and, where applicable, the last digits of the card.

4. Cookies and tracking technologies

We use cookies and similar technologies to keep your cart and login working, remember your preferences (such as language and currency), understand how visitors use our website, and show you relevant ads. These include:

• Essential cookies – required for the cart, checkout and your account.
• Preference cookies – remember your language and currency.
• Analytics cookies – such as Google Analytics and Microsoft Clarity, to understand site traffic and how visitors use our pages.
• Advertising cookies and pixels – such as those from Meta (Facebook & Instagram), TikTok, Snapchat and Google, to measure our ads and show you relevant offers on those platforms.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website, such as the cart, from working.

5. Who we share your information with

We do not sell your personal information. We share it only as needed with:

• Delivery partners – local couriers in Kuwait and DHL for GCC and international shipping, to deliver your order.
• Payment partners – Tap Payments and Tabby, to process payments.
• Service providers – website hosting, security, email and messaging (including WhatsApp), analytics and advertising platforms that help us run our store.
• Authorities – where required by law, court order, or to protect our rights, customers or the public.
• Business transfers – if our business is sold or merged, your information may be transferred to the new owner under this policy.

These partners may process your information under their own privacy policies.

6. International transfers

Some of our service providers (for example hosting, analytics, advertising and shipping partners) may store or process your information outside Kuwait. We work with reputable providers that protect your information with appropriate safeguards.

7. How long we keep your information

We keep your account information while your account is active. Order and invoice records are kept for as long as needed for accounting, tax and legal purposes. Marketing data is kept until you unsubscribe. When information is no longer needed, we delete or anonymise it.

8. How we protect your information

Our website uses SSL encryption (HTTPS), and we use security measures such as firewalls, restricted access and secure payment partners. No online system is completely secure, so please keep your account password private and let us know straight away if you think your account has been misused.

9. Your rights and choices

Subject to applicable law, you can ask us to:

• Give you a copy of the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your account and personal information (we may need to keep some order records for legal reasons).
• Stop sending you marketing messages – use the “unsubscribe” link in emails, reply “STOP” on WhatsApp/SMS, or contact us.

You can also update most of your details yourself from My Account. To make a request, contact us using the details below.

10. Children

Our website is not directed at children under 18, and we do not knowingly collect personal information from them. Users under 18 may only use our website with the involvement and consent of a parent or guardian, who is responsible for any order placed. If you believe a child has given us their information, please contact us and we will delete it.

11. Links to other websites

Our website may link to other websites or social media platforms. We are not responsible for their privacy practices, so please read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our website after changes means you accept the updated policy.

13. Governing law

This Privacy Policy is governed by the laws of the State of Kuwait.

14. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

• Company: Alaqeeq Althahabi Company for Wholesale and Retail Trade (Mighzal Alarab)
• Email: info@mighzalalarab.com
• Phone / WhatsApp: +965 9693 6752